Product Information

For more information please contact us orders@healsage.com.au 

Please be sure to attach the charger securely into the base of the gun. The power switch is on the bottom of the gun. Moving it to ON position to switch on the product, OFF to switch off the gun.

Make sure you have switched the ON/OFF to ON and then press the power button. If you have tried and it still not work, please contact our support team via orders@healsage.com.au

There are different massage modes and twenty speed settings. Here are the steps to change mode and adjust speed: 

Press on the LCD display panel at the rear of the gun on the left-hand side to INCREASE speed, Press on the right-hand side of the screen to DECREASE speed.

Change the applicators only when the power is off. Insert the applicator by pressing in and remove by pulling out. 

To charge, connect the DC end of the supplied 24V adapter to the battery's charging port and plug AC side cable into wall outlet. The circular light indicator on the battery: 

The numbers on the right-hand side of the display indicate battery percentage remaining.

Only use the Healsage Massager supplied AC Adaptor.

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How to use

The round, flat, fork and bullet applicators are for major muscle groups, small muscle parts, neck and back, and joints and acupuncture points respectively. Massage desired body parts at the desired speed applying pressure as needed. 

Where to buy

You can purchase our product online by clicking SHOP NOW button on our website Healsage

We are sorry that we only accept Paypal, Visa or Master an bank-in for online ordering. Should you want any help regarding other payment methods, please contact us through our website.

Check with you bank whether there are problem with your credit card. Or you can change to pay it with bank transfer. If all else fails please contact us at orders@healsage.com.au

Please contact us at orders@healsage.com.au

Shipping Information

Australia wide shipping is free, New Zealand shipping is free, Express options vary, International shipping calculated at checkout. We do run Free shipping promotions from time to time!

Yes, we accept international orders. Please go to SHOP NOW to make a purchase. 

Due to an exceptionally busy period currently we promise to deliver your order within 1-7 working days to anywhere in

Australia. International orders take a little longer. You will receive an email confirming your order and another one when the order is shipped. Please do not hesitate to contact us if your order is taking to long. Please use express option if required asap

We urge you to contact us immediately if you would like to change the delivery address. However, delivery charge will be imposed if the order has already been dispatched. Delivery charge will also be imposed if your address is incorrect and order has to be redelivered.  

If you would like to use particular courier or forwarder, please kindly send an email to our support team with order # about the shipment arrangement change issue.

Warranty

Yes, you are entitled to full ONE year of warranty from the date of purchase, if the gun fails to perform due to a defeat in material or workmanship. Please do keep the invoice, receipt or proof of purchase and we are happy to replace or repair the gun or its components. 
 
Be aware that the warranty excludes: 

1.      damage caused by accident, abuse, mishandling, or transport;

2.      units subjected to unauthorized repair;

3.      units not used in accordance with Healsage

Massager care instructions; 

4.      damage exceeding the cost of the product;

5.      Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client's premises,and

6.      failure to provide the dated proof of purchase.

Please contact us at our support team and/or our website if you need any assistance. 

For gun need to send back to our factory for repair, it needs around 7-14 days worse case.

Any other questions?

We welcome you to send us your comments and feedback to our customer service team on our website.